The use of the word “PetroDAQ” in this policy represents all subsidiaries, companies which are associated or affiliated, and companies which share common ownership with any part of the PetroDAQ Group of Companies.
Collection of Personal Information
Personal information is data that can be used to identify or contact a single person.
PetroDAQ collects many kinds of information in order to operate effectively and provide you with the best products and services we can. Some of it we get by observing how you act with our products and services. Some of it is available from other sources that we may combine with the data we collect directly.
We collect information in two ways:
- Information you give us
We receive and store any information you enter on our website, applications or software or give to us in any other way. Examples would include your name, address, date of birth, phone number, email address and credit card information. In the US and Mexico we may ask for a government issued ID. You can choose not to provide certain information but then you might not be able to take advantage of many of our features.
- Information we get from your use of our services
We receive and store certain types of information whenever you interact with us. For example, like many websites, we use “cookies” and we obtain certain types of information when your web browser accesses our websites or advertisements and other content served by or on behalf of PetroDAQ on other websites.
Cookies and Other Technologies
PetroDAQ servers can obtain this saved information at any time. You may want to change the settings of your browser to notify you when a cookie is to be used or you can choose to reject cookies automatically. Please note that our services may not function properly if your cookies are disabled.
How We Use Personal Information
- The personal information we collect allows us to use such personal information to assist with identification of users and to determine appropriate services.
- We may use the information to communicate with you, provide you online support and keep you posted on PetroDAQ’s latest announcements, software updates, and upcoming events.
- We can use personal information to help us create, develop, operate, deliver and improve our products, services and content, for loss prevention and anti-fraud purposes.
Reasons We May Share Your Personal Information
Information about our customers is an important part of our business and we are not in the business of selling it to others. PetroDAQ shares customer information only as described below and with the members of PetroDAQ’s group of companies, which means subsidiaries of PetroDAQ International Limited, as defined in section 220 of the Isle of Man Companies Act 2006.
With Your Consent
Other than as set out below, you will receive notice when information about you might go to third parties and you will have an opportunity to choose not to share the information.
Third Party Service Providers
We may need to disclose your personal information if we are required by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.
We may also disclose information about you if we believe that such action is necessary to protect and/or defend our rights, property or personal safety and those of our users/customers or other individuals.
Storage and Protection of Personal Information
The data that PetroDAQ collects from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by PetroDAQ’s staff operating outside the EEA. By submitting your personal information, you agree to this transfer, storing or processing.
PetroDAQ has implemented and uses security, technical, administrative and physical technologies necessary to protect, guarantee security, integrity and privacy of personal information and prevent damage, loss, alteration, destruction or use, or unauthorised access or handling. Your personal information is secured in an encrypted database and computer equipment that has the necessary security tools such as access controls, intrusion prevention systems (IPS), antivirus protection and web filtering, to prevent information leaks. Only authorised personnel can access your personal information and you through a valid username and password.
Retention of Personal Information
Accessing and Updating Personal Information
Some PetroDAQ services give you the ability to view your personal information online. If that information is wrong, we strive to give you ways to update it quickly or to delete it – unless we have to keep that information for legitimate business or legal purposes. When updating your personal information, you first will be required to sign in and we may ask you to verify your identity before we can act on your request. How you can access your personal information will depend on which sites or services you have used.
Where we can provide information access and correction, we will do so for free, except where the request is unreasonably repetitive, requires disproportionate technical effort (for example, developing a new system or fundamentally changing an existing practice), risks the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup systems). We aim to maintain our services in a manner that protects information from accidental or malicious destruction. Because of this, after you delete information from our services, we may not immediately delete residual copies from our active servers and may not remove information from our backup systems.
Our website, applications and software are not aimed at children under 16 years old and we will not collect, use, provide or process in any other form any personal information of children under the age of 16 deliberately.
We therefore also ask you, if you are under 16 years old, please do not send us your personal information (for example, your name, address and email address). If you are under 16 years old and you nevertheless wish to ask a question or use our website, applications or software in anyway which requires you to submit your personal information please get your parent or guardian to do so on your behalf.
PetroDAQ’s Commitment to Your Privacy
Your personal information is controlled ultimately by PetroDAQ International Limited, a company registered in the Isle of Man with registered number 009213V whose registered office is at 12 Mount Havelock, Douglas, Isle of Man, IM1 2QG.
Our privacy and security guidelines are communicated to all PetroDAQ employees and privacy safeguards are strictly enforced.
Updates and Questions
If you have any questions or concerns about privacy of our websites, applications or software please contact us with a thorough description and we will try to resolve the issue for you.